FAQ

How long will delivery take?

You can expect your products to be shipped within 5 business days for in stock items. If there is a delay or backorder you will be advised. Custom furnishings take 7-9 weeks for delivery. This includes 5-7 weeks of production time, and 1-2 weeks in transit.

Can I upgrade my shipping?

At this time we only offer standard shipping. However, at ARMCHAIRMUSE.COM we know that getting your products quickly is important to you, so we process your order immediately to make sure your products get on their way as soon as possible.

Can I ship outside of Canada?

ARMCHAIRMUSE.COM is focused on providing the best online shopping experience for Canadians, by Canadians, so we currently do not ship outside of our nation’s borders. However, if you live outside Canada, you can still shop ARMCHAIRMUSE.COM, you just have to ship to a Canadian address or pick up at Finesse Interiors, St. Catharines, Ontario. 

What if the boxes my shipment arrived in is damaged?

Before signing for your delivery you should inspect all boxes or packaging. If the boxes or packaging are damaged you MUST note the damages on the shippers documents. Once noted with the shipper, receive your shipment and check internally for damages. See returns policy if your items are damaged.

How will I know that you’ve received my order?

Once items have been ordered, a confirmation page will show a summary of your transaction. You may choose to print this for your records. An email version of this summary will be sent, provided that we have an accurate email address.

What if an item is backordered?

We strive to maintain inventory on all product. Inventory can change very quickly. If your item is backordered you will be notified via email with the estimate time of arrival as soon as possible.

Will I receive all the items in my order at the same time?

If your order includes multiple items you may receive multiple shipments.

How do I use a promo code?

Enter the promo code in your shopping cart to receive a discount on your order. Not applicable to previous purchases. Only one promo code per purchase; not combinable with any other offers. Shipping and handling charges still apply. Limited time only.

What currency are the items priced in?

All items are priced in Canadian Dollars

Can I return custom furniture?

Custom produced items are made to order especially for you and may only be cancelled or changed within 24 hrs of submitting the order. We do not accept returns on these items.

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